FAQ

FAQ - Frequently Asked Questions

1. What is Centella Asiatica and why is it used in your products?

Centella Asiatica , also known as Gotu Kola, is a medicinal plant known for its soothing, healing and anti-inflammatory properties. It is ideal for skin care, especially for repairing sensitive skin, soothing irritations and promoting cell regeneration.

2. What types of products do you offer based on Centella Asiatica?

We offer a wide range of Centella Asiatica cosmetic products, including serums, moisturizers, masks, toners and cleansers. Each product is formulated to meet the specific needs of the skin, while respecting its natural sensitivity.

3. Are the products suitable for all skin types?

Yes, our products are suitable for all skin types, including sensitive, oily, dry and combination skin. Centella Asiatica is particularly beneficial for sensitive or irritation-prone skin, as it deeply soothes and hydrates.

4. How to use Centella Asiatica products?

We recommend applying our products to clean, dry skin. For example, start with a gentle cleanser, then apply a toner, serum, and finally, a moisturizer to seal in hydration. You can also integrate our masks once a week for an intensive treatment.

5. Are my products tested on animals?

No, all of our products are 100% cruelty-free . We do not test any of our products on animals, and we ensure that our ingredients are ethically sourced.

6. What are the benefits of Centella Asiatica for the skin?

Centella Asiatica is great for soothing the skin, reducing redness and inflammation, and promoting healing. It also helps improve skin elasticity and prevent signs of aging.

7. How long does it take to see results?

Results may vary depending on each skin type. However, after a few weeks of regular use, you should notice a more soothed, smoother and more hydrated skin. For optimal results, it is recommended to use our products continuously.

8. How do I know which product is best for my skin?

If you are unsure about which products to choose, you can consult our online skincare guide or contact our customer service. We will be happy to help you choose the products that best suit your skin type and needs.

9. Can I use your products if I have acne?

Yes, Centella Asiatica is often used in acne-prone skin care due to its soothing and healing properties. Our products help reduce redness and calm inflammation, while promoting healing of lesions.

10. How can I track my order?

Once your order has been shipped, you will receive an email with a link to track the status of your delivery. You can also check the "My Orders" section of your customer account for more details.

11. Can I return a product if I am not satisfied?

Yes, we accept returns within 30 days if the product has not been opened and is in its original condition. For more information on our return policy, please visit our Returns and Refunds page.